On each product page we display the particular manufacturer's stated lead time, once you have completed your order, it will take approximately 3-20 Working Days for the processing time. Our high quality lights are made in the formation process, such as glass melting, polishing process, and assembling into lights. This process time does not factor time in transit with the shipping carrier.
Please refer to the exact processing time on specific product page for for the light you are interested in.
We do our best to provide you with accurate shipping times for our products. The times are estimates only. We have partnered with EMS to fulfill our orders. It takes about 3-8 Working Days to most countries, remote countries might take longer. These shipping times are not a guarantee. If you have a time sensitive project we recommend that you call a sales specialist and arrange expedited shipping.
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the items meets your order specifications. Try the items as soon as possible. If you are returning or exchanging the items, please make sure they are in brand-new condition, unused and with original packaging. Requests to return items due to quality issues, damage during shipping, or color/style/size errors must be accompanied by photos or other evidence that clearly shows the problem with the item received.
If you choose to return your order for one of the reasons above, please remember to Contact Customer Service within 7 days of receiving your item. Please include an explanation and photographs of the product and courier number documenting the reason for the return. Please make sure they are in brand-new condition, unused and with original packaging. Returns will not be accepted without prior approval from Customer Service.
Once we've confirmed your circumstances, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account (Full refund + shipping fee for shipment back included).
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