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About Processing TimeOn each product page we display the particular manufacturer's stated lead time, once you have completed your order, it will take approximately 3-20 Working Days for the processing time. Our high quality lights are made in the formation process, such as glass melting, polishing process, and assembling into lights. This process time does not factor time in transit with the shipping carrier.
About Shipping TimesWe do our best to provide you with accurate shipping times for our products. The times are estimates only. We have partnered with EMS to fulfill our orders. It takes about 3-8 Working Days to most countries, remote countries might take longer. These shipping times are not a guarantee. If you have a time sensitive project we recommend that you call a sales specialist and arrange expedited shipping. Order CancellationWe understand that ordering an item for your pets is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our products are made to order. Once the purchasing process begun, it couldn't be canceled any more. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details. 1. Orders cancelled within 10 hours of payment confirmation will be eligible for a full refund 2. Orders cancelled Over 10 hours after payment confirmation, Please contact to our customer service to ensure the purchasing process 3. Once your order has been shipped, you can’t cancel your order if you haven’t yet receive it. Specific return policy is as follow. If you have any questions, please contact our customer service department at service@Paccony.com. Return PolicyYour satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the items meets your order specifications. Try the items as soon as possible. If you are returning or exchanging the items, please make sure they are in brand-new condition, unused and with original packaging. Requests to return items due to quality issues, damage during shipping, or color/style/size errors must be accompanied by photos or other evidence that clearly shows the problem with the item received.
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